Client Success Engineer
Loyyal is the Internet of Loyalty, on a mission to connect the largest loyalty programs across the world. Leveraging blockchain and smart contract technology, we provide a common ground for interoperability, accelerate the speed at which customers can earn and redeem value, give tools to programs to fine-tune incentivization, and smartly react to the varied interests and behaviors of customers.
By joining the Loyyal team, you are entering the cutting edge and rapid-changing world of blockchain technology, working collaboratively with a close-knit team to connect the world’s largest loyalty programs. As a member of a Loyyal, you will receive an equity share and market rate salary, as well as gym coverage, company adventures, global travel, and the freedom to have ownership and direction over your work. Of course, medical and 401k benefits too.
As a Client Success Engineer, you’ll be a cornerstone of business development and client implementations at Loyyal. You will use strong technical skills and a passion for client services to provide customers and prospects the insights into what Loyyal’s platform can do for them, both before the sale, and during initial implementation, offering training and tutorials to client and VAR technical staff. In support the Chief Commercial Officer in growing out client base, you will be relied upon to ,effectively communicate the features, capabilities and benefits of Loyyal’s platform both remotely, and on-site globally, from live presentations to written proposals.You’ll work with customers and prospects to define requirements and address technical questions arising through every stage of the sales process, from lead intake, to qualification, proposal, and beyond. You will build and tailor compelling technically-oriented sales materials, tools, demos, and documents for the different vertical markets Loyyal targets (travel & hospitality, automotive & mobility, health & wellness, and employee incentivization). You will establish and maintain strong relationships with customers throughout the life cycle.
This role is ideal for someone who wants to live at the intersection of customers and development and can transition fluidly between the two worlds. You have to be able to think strategically and be a strong, influential communicator to both the customer and to the rest of the team. Based on the information you can glean about the customer’s real business priorities, your vision for how the product satisfies customer needs will inform the short and long term product strategy.
As a Client Success Engineer on our team, you will be at the frontlines of customer interactions from qualification all the way through to initial implementation. You have familiarity with blockchain technology, as well as loyalty marketing approaches and best practices, and use this to best recognize our clients needs. Clear communication comes easily and you will be able to travel globally and demonstrate these skills in presentations and other business development interactions. You’re curious and ambitious and can also think about how we can apply our technology in different industries.
- 3+ years in a customer-facing, enterprise technical sales engineering or similar role
- World-class communication and demonstration skills; experience and confidence providing information to highly skilled audiences such as C-level executives
- Consulting, loyalty, and enterprise-sales experience of technology platforms is a strong plus
- Blockchain and distributed ledger technology experience is a strong plus
- Strong technical knowledge with the ability to build channel-facing communication materials, using a variety of tools
- Up to 50% travel may be required
Loyyal is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.